Privacy and Cookie Policy

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Effective Date: 22/05/2018

1 .     What information do we collect?

At Ash Remediation Management Limited, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and what choices you have. It relates to all our business activities, not just this website.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our services, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to james@ashremediation.co.uk or via the other methods on our contact page.

Summary
Here is a summary of our Privacy Information Notice:

Who are we?

We are Ash Remediation Management Limited, a company providing a wide variety of remediation and ground treatment services.

How do we collect information from you?

We obtain information about you when you contact us to enquire about our services and when you use our website.

What information do we collect & how is it used?

We collect information to allow us to fulfil our obligations to our clients, and to respond to business enquiries.

Controlling your information

You have certain rights concerning the information we hold about you, as defined under the General Data Protection Regulation. If you wish to exercise these rights, please contact us.

Use of ‘cookies’

This website uses cookies; by using and browsing the Ash Remediation Management website, you consent to cookies being used in accordance with this Policy. If you do not consent, you must turn off cookies or refrain from using the site.

Security

Ash Remediation Management takes security seriously. Our internal Data Security Policy details the steps we take to safeguard and secure the information we collect.

Data Breaches

Our Data Security Policy includes a clear process for handling a personal data breach, should one occur. Where appropriate, Ash Remediation Management will promptly notify you of any unauthorized access to your personal information.

Complaints

If you wish to raise a complaint on how we have handled your personal information, you can contact us directly and we will investigate the matter. If you are not satisfied with our response you can also complain to the Information Commissioner’s Office (ICO).

Specific Details:

1. Who are we?

We are Ash Remediation Management Limited, we provide a wide variety of remediation and ground treatment services including but not limited to:

Bio Remediation, Ground Water Treatment, Stabilisation and Waste Classification etc.

Our head office address is: Wassell Grove Business Centre, Wassell Grove Lane, Hagley, West Midlands, DY9 9JH, United Kingdom.

Our registered company number is: 06906549

Full contact details can be found here: http://www.ashremediation.co.uk/contact/

2. How do we collect information from you?

We obtain information about you when you contact us to enquire about our services.

3. What information do we collect & how is it used?

We collect information to allow us to fulfil our obligations to our clients, and to respond to business enquiries.

The table in section 3.3 below outlines exactly what information we collect, and for what purpose.

3.0. Sensitive Data

We do not gather sensitive personal data (e.g. health, genetic, biometric data; racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sexual orientation, and criminal convictions). We expressly request that you do not provide any such sensitive data to us.

3.1. Children’s information

Our services are not directed to children under 13. If you learn that a child under 13 has provided us with personal information without consent, please contact us.

3.2. Third Parties

We will not sell or rent your information to third parties.

We may pass your information to third party service providers who we have engaged for the purpose of completing tasks and providing services to you on our behalf. We disclose only the personal information that is necessary to deliver the service.

We may pass your information to any law enforcement or regulatory body, government agency, court or other third party where we believe disclosure is necessary under applicable law or regulations.

We may pass on your information to new owners or re-organised entities in the event of a business restructuring, sale, purchase or joint venture affecting our business.

We also use a number of 3rd party services to help us fulfil our contractual obligations and to provide a functional and secure website. These 3rd party services are listed in below; we believe that these 3rd party services are GDPR compliant (or are working towards GDPR compliance), and are certified under the EU-US Privacy Shield Framework (or are working towards certification) where these organisations are based outside of the EU.

3.2.1 International Users
This website are hosted in the EU, but we may use service providers in the United States and elsewhere to process personal information on our behalf or to provide certain website functionality. If you use this website outside the U.S., please note that your personal data may be transferred outside of your home jurisdiction to the United States and to other jurisdictions where our service providers are located. Some of these jurisdictions, including the United States, do not have equivalent data protection laws as the European Union and other jurisdictions. By using our website, you are agreeing that your personal data may be transferred to the United States and other jurisdictions, as explained in this Section.

3.3. Details

The following table outlines the personal data we collect and for what purpose. The table also outlines the 3rd parties the data is processed by or shared with, and how long the data is stored for:

NAME WHAT LEGAL GROUND PURPOSE 3RD PARTIES DATA RETENTION
Email Prospect, client & supplier contact information Contract To allow initial and ongoing contact with prospects, clients, suppliers, etc. 1&1 Internet Limited we have enquired with them as to if they are working towards GDPR compliance and/or EU-US Privacy Shield Framework and were told they are by an support agent on 14/05/2018. Until request for deletion
Invoicing Client & supplier purchase history & contact information Legal obligation For invoicing Accountant Indefinitely, for on-going invoicing and accounting records
Analytics IP Address (anonymised – full IP address is NOT stored) Legitimate interests To analyse website visitor behavior so we can make a better website experience for our visitors Google Analytics (We have signed DPA & anonymise IP addresses) 14 Months
Server Logs IP address Legal obligation To help prevent DoS (Denial of Service) attacks; for website security and diagnostics 1&1 Internet Limited
Pixel Freak Creative
Server logs are stored unencrypted, but within a password protected fully managed hosting account/server with 1&1, they are stored indefinitely or until more server space is required.
Security IP address Legal obligation To help prevent DoS (Denial of Service) attacks; Brute-force attacks, for general website security and diagnostics Wordfence (We signed DPA)
Pixel Freak Creative
Currently IP Addresses are stored indefinitely.

4. Controlling your information

You have certain rights concerning the information we hold about you, as defined under the General Data Protection Regulation. If you wish to exercise these rights, please contact us, including your full name and email address in the first instance (this are the unique identifiers we use to identify and collate personal information).

4.0. Requesting a copy of your information

You may request a copy of any data we hold about you. Upon request, we will provide a CSV file (which you may open in a program such as Microsoft Excel) containing the personal data we hold on record about you.

4.1. Updating or correcting your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please contact us so we may correct our records.

4.2. Deleting your information

You have the right to request erasure of your personal information. Unless there is a compelling reason for the data not to be erased (for example, if we need to use that data to fulfil our contractual or legal obligations), your personal data will be deleted on request.

4.3. Automated decision making

We do not use any personal information for automated decision making or profiling; your data is not subject to automated decision making or profiling.

5. Use of ‘cookies’

Like many other websites, the Ash Remediation Management website uses cookies. Cookies are small pieces of information that are stored on your computer or mobile device when you visit a website.

The following list outlines what cookies we use and what we use them for:

Necessary Cookies

These 1st Party cookies are required for certain functions to work on the website.

If you do not consent to these types of cookies, you must turn off cookies or refrain from using the site.

PHPSESSID – 1st Party

Preserves user session state across page requests.

mk_jupiter_love_(number) – 1st Party Cookie

Determines if you have ‘liked’ a portfolio or blog post.

Most browsers allow you to turn off cookies. To do this, look at the ‘help’ menu on your browser. Switching off cookies should not overly impair your use of this website but it may not work 100% as intended.

Statistics Cookies and Marketing Cookies

_ga  – 3rd Party Google

Registers a unique ID that is used to generate statistical data on how the visitor uses the web site.

_gat – 3rd Party Google

Used by Google Analytics to throttle request rate.

_gid  – 3rd Party Google

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

collect – 3rd Party Google

Used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across devices and marketing channels. Set by Google Analytics which we use for statistics.

__utm.gif – 3rd Party Google

Google Analytics Tracking Code that logs details about the visitor’s browser and computer.

__utma – 3rd Party Google

Collects data on the number of times a user has visited the website as well as dates for the first and most
recent visit. Used by Google Analytics.

__utmb – 3rd Party Google

Registers a timestamp with the exact time of w hen the user accessed the website. Used by Google Analytics to calculate the duration of a website visit.

__utmc – 3rd Party Google

Registers a timestamp with the exact time of  when the user leaves the website. Used by Google Analytics to calculate the duration of a website visit.

__utmt – 3rd Party Google

Used to throttle the speed of requests to the server.

__utmz  – 3rd Party Google

Collects data on w here the user came from, what search engine was used, what link w as clicked and what search term was used. Used by Google Analytics.

NID – 3rd party Google

Registers a unique ID that identifies a returning user’s device. The ID is used for targeted ads. We don’t run targeted ad’s on our website however this cookie is set by Google when we use their embedded map facility on our contact page and at the moment Google do not provide a way to stop this.

Therefore we have implemented a solution which blocks these marketing and statistics cookies by default (by blocking the entire map and analytics functions) until you explicitly accept cookies and our privacy policy on our website by clicking “I agree” in our cookie notification bar. If you have clicked ‘agree’ already then the box below will be ticked already and you can opt-in and out at anytime by using the box below.

 

Managing your cookie preferences
Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note however, that by blocking or deleting cookies used on our site you may not be able to take full advantage of our site if you do so.

This privacy policy can provide you with further details about how we use any personal information you give us, although not all information captured by using cookies will identify you.

We are continually striving to develop improved ways of managing your cookie preferences. As new technologies and solutions emerge, this cookies policy may be updated to reflect any such advances in technology and preference management tools.

6. Security

Ash Remediation Management takes security seriously. In order to protect your information from loss, misuse or unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. Although we make good faith efforts to maintain the security of such personal information, no method of transmission over the internet or method of electronic storage, is 100% secure and we cannot guarantee that it will remain free from unauthorized access, use, disclosure, or alteration. Further, while we work hard to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent “hackers” or other unauthorized persons from illegally accessing or obtaining this information.

These steps include the following:

  • Data minimisation
  • Password best practice
  • Security best practice concerning devices (PCs, laptops, mobile devices), online accounts, website hosting, physical access and storage

A copy of our internal Data Security Policy is available on request.

7. Data Breaches

Our Data Security Policy includes a clear process for handling a personal data breach, should one occur. Where appropriate, Ash Remediation Management will promptly notify you of any unauthorized access to your personal information.

8. Complaints

If you wish to raise a complaint on how we have handled your personal information, you can contact us directly and we will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal information not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

9. Updates to This Privacy and Cookie Policy
We may occasionally update this privacy policy. If we do, we will change the “effective date” at the top of the privacy policy. Before making any update that would make this privacy policy materially less restrictive in our use or disclosure of personal information collected prior to the update, we will provide prior notice of the update by posting notice on our website at the top or bottom of the then-current privacy policy. We encourage you to periodically review this privacy policy to stay informed about our collection, use, and disclosure of personal information. Your continued use of our websites constitutes your agreement to our then-current privacy policy.

 

 

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